Preorder and Backorder Information

PRE-ORDERS
A pre-order is an order placed for an item that is not available for immediate dispatch or pick up by the customer. Those items are on a shipment on the way to our warehouse with the estimated arrival date listed on our website for each product.
Buyers committing to pre-order are also bound by the following terms and conditions in addition to our general terms and conditions:

  • Pre-order Estimated Arrival Date is listed on product's listing
  • Pre-order Estimated Arrival Date are just estimated date and are subjected to change due to unforeseen shipment and custom checking & container delivery delays. As such the estimated arrival date are not a definite/guaranteed date.
  • For customers who expect immediate delivery of pre-order stock and cannot accommodate the pre-order timeline for delivery, Kayaks2Fish recommends not to place order to avoid disappointment.
  • Kayaks2Fish is not responsible for arrangement or plan made by customer based on the Pre-order Estimated Arrival Date.
  • Full payment must be received at the time of the order being placed.
  • Buyers may opt for shipping or pick up of goods. Shipping fees may be paid later.
  • Estimated Delivery Date is not applicable on pre-order items, as listing clearly states estimated arrival date of the product into our warehouses.
  • Orders and payment received after the closing date will be automatically placed into "backorder" queue.
  • Pre-order item(s) will be dispatched within 5 business day of item being re stocked.
  • Delivery or dispatch of item(s) is/are subject to change due to unforeseen shipment and custom checking delays. Should there be a delay greater than the prescribed 5 business days, Kayaks2Fish will inform customers via email.
  • Customers are responsible for providing the correct shipping address. We do not ship kayaks and bulky goods to PO boxes, unless they are within Australia Post parcel guidelines.
  • No refund will be provided for pre-orders and special-order items. All pre-order items sold are final – no refund for change of mind or incorrect size/colour chosen unless it is within our returns policy. No cancellation after payment is made. Exchange or store credit may be offered and is subject to availability of stock. Payment surcharges & Re-stocking fees apply.
  • Payment will only be refunded if item is out of stock or the item is no longer available after order and payment is made.
  • Sometimes we will issue customers store credit on their pre-orders. In this scenario, the issued credit cannot be exchanged for cash.

 

BACKORDERS
A backorder is an order placed for an item that is not available for immediate dispatch or pick up by the customer. Once a backorder is received, Kayaks2Fish will place an order with supplier/s. When the items are ready for shipment and is on the way to our warehouse, the order status will change from "Backorder" to "Pre-Order"
Buyers committing to backorder are also bound by the following terms and conditions in addition to our Pre-orders & general terms and conditions:

  • Backorder estimate waiting time are estimated date and are subjected to change due to unforeseen production, shipment, and custom checking & container delivery delays. As such the estimated waiting time are not a definite/guaranteed time.
  • For customers who expect immediate delivery of backorder stock and cannot accommodate the pre-order timeline for delivery, Kayaks2Fish recommends not to place order to avoid disappointment.
  • Kayaks2Fish is not responsible for arrangement or plan made by customer based on the Backorder Estimated Waiting Time.
  • Full or deposit payment must be received at the time of the order being placed.
  • In the event that you cancel an order within the waiting time, $25 cancellation fee & payment surcharge applied.
  • Once order is placed, any change to the ordered item such as model/colour will result in delay or increased waiting time.