Help & FAQ

When an item is out of stock and we don't have an exact ETA for the shipment, then the item goes on Backorder. Once the shipment is planned and it is assigned a date then the order goes from Backorder to Preorder. It allows you to order items in advance and get ahead in the queue, as most of the items such as Kayaks get sold out even before they arrive at the stores.

Kayaks go on the preorder for the upcoming shipments. Due to the high demand for our Kayaks, they are sold out even before the shipment arrives. So it is best to place an order sooner than later to lock in the color and price. 

An item is assigned a backorder status when there is no exact shipment arrival date. Once we have a confirmed ETA, then the item goes from Backorder to Preorder. At each stage, as the shipment progresses you will be notified by email and SMS. 

While our Kayak shipments usually arrive on the advertised date on rare occasions the shipments can be delayed due to factors out of our control. In these cases, we will update the ETA as soon as we can. Once the shipment arrives the Kayaks are unloaded and become available for pick up, we will notify you via email and SMS.

The Order/Invoice number can be found on the top right-hand side of the invoice. It will also be sent via email and SMS when the order is ready to be picked up.

Please have your order number ready when contacting us and when you are picking up your order.

The only warehouses that accepts payment at the time of pick up are Newcastle and Sydney . For other warehouses the payment needs to be made online or over the phone .

When ordered through the website it will take approximately ten minutes for the system to fully update and the kayak or accessories to become available for pick up.
 

We are able to hold your kayak for up to 10 business days after the notification that the order is ready to be picked up.

If you cannot pick up your order before this time please contact us via phone or email us at support@kayaks2fish.com and request an extension.

If you do not pick up within the 10 business days and do not contact us about an extension there is a storage fee of $5 per week. 

You are able to organise a friend or courier company to pick up on your behalf. Please contact us at support@kayaks2fish.com to organise a collection by a friend or company on your behalf.
The Friend/ Company will be required to provide the order number and some photo ID to collect the order on your behalf.
 

To find out delivery charges, please visit the kayak page and below the add to cart option, you will be able to see a box to enter the postal code.
Enter the postal code, select the suburb and click on calculate shipping.
It will show the delivery charge.

This can also be done on the checkout page.

Most deliveries are completed within 2-3 business days. But naturally, some delays can happen and extend this time. We do our best to let you know about these delays as soon as they happen.

Once you have received a quote from us, the delivery cost can be paid over the phone or online. To pay online please visit www.kayaks2fish.com/kayak-freight-charge and follow instructions on that page.

It is a $1 item and you would need to increase the quantity to match the delivery cost.

If we cannot freight to your location, you are able to organize your own freight to collect and deliver.

If you were wanting to do this we can organize for the kayak to be wrapped and ready for transport.

We can also attach any labels you may need onto it.

Our kayaks are designed in Australia, manufactured in China however the plastic is imported from the UK.

The majority of our kayaks are made from HDPE with the exception of the PedalKing range which is made from LLDPE.

What do HDPE, LDPE and LLDPE stand for?

• Low-density polyethylene (LDPE) is softer and more flexible than HDPE. It also has a lower melting point (115° C) and is more transparent. Compared to HDPE, it is more likely to crack under stress.
• Linear low-density polyethylene (LLDPE) is a copolymer of ethylene and another longer olefin, which is incorporated to improve properties such as tensile strength or resistance to harsh environments.
• High-density polyethylene (HDPE) is rigid and durable and offers greater chemical resistance. Its higher melting point (135° C) allows it to withstand higher temperatures than LDPE. Its more crystalline structure also results in greater strength. It also has greater opacity which results in greater vibrancy and longer-lasting colour.

We do not sell petrol motors.
 

We do sell the middle seat for our double kayaks.

For the Merlin and the Eagle the extra seat can be found here: https://www.kayaks2fish.com/luxury-kayak-seat-with-high-back-rest-kayak-seat

For the Triton, the extra seat can be found here: https://www.kayaks2fish.com/nextgen-aluminium-vantage-seat

Yes, The Aluminium Vantage Seat can fit in the Osprey kayaks. 

To check if your Osprey Kayak is compatible with the Aluminium Vantage Seat look for the bungee strap located under the seat.

If this is pre-installed on your kayak it will fit.

Please note: The Aluminium Vantage Seat will block the centre hatch from being able to used during your trip.

Kayak accessories are available from - http://www.kayaks2fish.com/kayak-and-fishing-accessories/

We can understand things happen, we can hold the kayak for upto 2 weeks from order date.

If you think you may take longer please feel free to contact us.

Kayaks in stock are ready for immediate pickup, you usually receive all pickup information the next busniess day morning.

Yes the Osprey and NextGen9 can stack, the Nextgen first then the Osprey ontop.

We recommend the Merlin as the best all-rounder for lakes, rivers, bays and Esturays

We recommend the Nextgen 1+1 as there is dedicated space for a child or dog.

They can be found here: https://www.kayaks2fish.com/nextgen-1-plus-1-kayak

The Tandem kayaks are able to be used with a single person and there are two options for this

1. You can place one of the seats in the centre of the kayak. For the Eagle and Merlin kayaks that is the soft seat. For the Triton, the aluminium framed seat will fit in the centre.

2. You can sit in the back seat of the kayak but you will need to counterbalance the front with something with some weight such as a full cooler box.

Our Osprey or NextGen kayaks would suit best, we have plenty of customers that still use fishing kayaks for leisure .

Our two versions of Soft roof racks do come with straps.
They can be found here:

https://www.kayaks2fish.com/kayaks2fish-soft-roof-racks

https://www.kayaks2fish.com/Kayak-Rubber-Roof-Rack

The rudder really does help, but its not essential .

The rudder comes assembled on the NextGen10 kayak, you can choose not to deploy it or not.

Kayak hull thickness is 4-5mm for all Puffinn, Osprey, Nextgen 9 , Nextgen 10 and Eagle.

Kayaks come wrapped in a bubble wrap and plastic sheet. You don't need another padding to carry the Kayak.

The measurement on our website is without the seat installed.

You can turn the kayak upside down and tie it down with two straps on either side on top of normal roof racks.

We do have systems such as K-Rack and Rack & Roll, that can help with loading the kayak onto the roof.

Our feedback can be found on a few platforms.

For example, some of our customers have written on:

Facebook - https://www.facebook.com/kayaks2fish/reviews

Google - Google Reviews

Product Review - https://www.productreview.com.au/listings/kayaks2fish

Our warehouses have a limited number of kayaks on display. 

To find out what kayaks a warehouse has on display please contact us via email or our chat function on the website for an up to date list.

All of our warehouse locations and opening hours can be found on the contact us page.

Opening hours for all warehouses can be found at our contact us page.

All of our stock can be found on our main page,

On sale = In stock ready for Click and collect.

Pre-sale = Not currently in stock, will be ready for collection from advised date.

Out of stock = Not currently in stock, ETA 6-8 Weeks.

Please note the ETAs shown are just estimates and not exact dates.

You can see all weight capacities in the "Specifications" section on our description.

Max user weight refers to the person's weight when using the kayak.
Max weight capacity refers to the total weight of the user and gear distributed along the whole kayak.

Our standard kayak packages come with A paddle, A seat and a Paddle leash as standard.

Please check the kayaks product page for the most to date packages and pricing.

All of our warehouses have their own stock, which we are unable to transfer between warehouses.

If the warehouse is out of stock. The kayaks will either have a pre-order ETA or be on backorder and you will be able to set up a Notify Me notification for when the warehouse receives stock.

It is a legal requirement to wear a life jacket in most states. Please check your state's current laws for the most up to date information.

• WA: https://www.transport.wa.gov.au/imarine/paddle-craft.asp
• SA: https://www.sa.gov.au/topics/boating-and-marine/boat-and-marine-safety/boating-safely/kayaking-and-canoeing
• QLD: https://www.publications.qld.gov.au/dataset/recreational-boating-and-fishing
• NSW: https://www.rms.nsw.gov.au/maritime/safety-rules/other-boating/canoes-and-kayaks.html
• Vic: https://transportsafety.vic.gov.au/maritime-safety/recreational-vessel-operators/paddle-craft
• Tas: https://www.mast.tas.gov.au/recreational/kayak-canoe/
• NT: https://nt.gov.au/marine/marine-safety/guides-and-notices/marine-safety-guide

We recommend folding the back seats down and the front seat forward and measuring the distance.

Our specifications tabs on the product page will give specific measurements.

Please visit https://www.youtube.com/watch?v=V5kfkSN8ghk for detailed instructions.

Yes, the kayaks can stack on roof racks.
We recommend travelling with them upside down and no more than two large kayaks or three small kayaks on a roof rack.
Please always check the capacity of your roof racks before loading your kayaks.

Our returns policy can be found here - https://www.kayaks2fish.com/returns_policy

Our TOS can be found here - https://www.kayaks2fish.com/terms_of_use