Initially contacted the Brisbane store to enquire about purchasing a fishing kayak as my youngest has developed a passion for fishing and a kayak allows access to "hidden" fishing spots. The customer service provided made me comfortable to go ahead and purchase the Eagle Blue Lagoon 2.5 seater allowing for the lead delivery time to receive the product. I was notified via SMS when the kayak arrived and additional pickup details. Since then we have already ventured out to the local creek/watering hole and canals at Bribie Island with no issues as it's a quality product and is very stable on the water. An added bonus is that the oars, seats, straps etc. were included as part of the package. They have also provided extra helpful tips via email to get you up and running on the water and other goodies that can assist with storing and transporting the kayak. Very happy with the purchase and wouldn't hesitate to recommend to others - ajay hart

I love my kayak and other purchases I've made. Postage has been quick and customer service replies have been really quick too. I'm really happy with accessories too that I purchased like the rudder. - Andrew

Very happy with our purchase of a Nextgen 9 and two kids kayaks. Very stable kayaks (even in the ocean) and easy to paddle with comfortable seats. Only thing to note is the adult kayak is quite heavy if lifting onto the roof of your car by yourself. Writing review as we are so happy with our purchase we intend to buy another! - Christy Luckraft

Great product and communication. I knew where the shipment was at any time. Good follow up and post purchase information. - Royster

Really great service. Picked up our kayak and it’s so much fun. No drama no hassle. That’s the way to go. Thank you so much. - dee