I found the staff at the pick up ( Wollongong) most helpful and the process very easy.The staff I spoke to on the phone were happy to assist with any issues. - Noel

Purchased a basic sea kayak online during stay at home. It arrived fairly quickly. Staff were helpful with my questions. The entry level kayak is basic but practical, and does what I need it to. I have been out on Sydney harbour almost every morning and travelled 21km return from Rushcutters Bay to Sydney Fish Market (staying within the radius). The seat needs some modification so I will purchase extra seat pads. The storage hood abd wheels are very useful. Very happy! - Benjamin Cameron

Brought a 2 person eagle kayak. Exactly as ordered and advertised on the site. Used it a number of times now and we love it. Great price for what you get. - Jake Beamer

Very easy to purchase products online. Kayak took 12 weeks to be delivered from purchase date in September but I am happy with the quality of kayak. Staff in Thornton store were friendly and helpful when I picked up some accessories - Lauren Harrison

Loving my next gen. It is stable easy to paddle and has comfortable seating.Only negative was the rudder was really hard to deploy as it was stiff. Hopefully the spray lubricant has fixed that - Steve R.