I recently purchased a K2F Nextgen 11.5 from the Newcastle store, the service was great the staff are friendly and helpful. Really happy with my purchase but had a few issues with QC missing rudder pin quick fix staff at store replaced it. I contacted K2F support for a tear in the idler cable cover...fast reply and great customer service, I received new cable within a week. All issues I found with the Kayak were on it's first outing and now everything has been fixed I can't be happier with the Kayak. My son purchased one as well perfect from the getgo - Steve Algie

Easy process to purchase and pick up. Good customer service, friendly and knowledgeable. Excellent with sending follow up tips and information after you have purchased. - Kylie Elizabeth

Great kayak, I purchased a next gen 10, and enjoy the comfort and stability, research life jacket and transportation, have fun with ease. Customer service needs improvement. - Taleah

Awesome kayaks, great value and superb service. As described on the website. Prompt delivery and great service from the customer service team - Dave

Kayak is great and I got it for a good price, will return again!! Thanks again guys. Hope to see you in the future - Tammie