The whole experience was without a hitch.Ordered online, picked up from the Adelaide warehouse the next day. The kayak has been amazing and the J Racks have made life easier. The kayak is heavy but for 2 people it's easier to get on the 4wd. - Keli B.

Purchased two kayaks last November. One paddle broke on connection point where two bits slide in together. Rang and sent photos of broken part. Had new paddle swapped over with no drama’s and even got a call from manager to confirm all was good. “Excellent service”. Only complaint is I don’t use them enough to enjoy. Thanks!! - Peter Wood

Great kayak, loaded with features, this is excellent value for money and it performs well. we have loved our adventures to date and will be purchasing more with confidence in the future. There is a question on this form "Were you offered a reward for submitting this review" and the answer is yes we were ($30!!).... however, we wouldnn't hesitate to submit a bad review, or suggest areas for improvement if the quality or service were poor, as we are long term kayakers, we know our products and we rely on the reviews of others, so submit an honest appraisal. - Andy

Very easy to purchase products online. Kayak took 12 weeks to be delivered from purchase date in September but I am happy with the quality of kayak. Staff in Thornton store were friendly and helpful when I picked up some accessories - Lauren Harrison

Recieved my Kayak from online store and it is perfect! Prompt and friendly service and Kayak is of good quality and good size for me to handle! Look forward to many Kayaking adventures. - Yvonne